Shipping policy

Got it — here’s the corrected version with the email properly updated everywhere:


Shipping Policy — Off The Grid

Last Updated: June 4, 2026

At Off The Grid, we aim to deliver your fashion pieces as quickly and efficiently as possible. Because we work with global suppliers, shipping times may vary depending on your location and product availability.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. During peak seasons or holidays, processing times may be slightly longer.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 10–20 business days
  • United Kingdom & Europe: 7–18 business days
  • Australia & New Zealand: 10–20 business days
  • International: 10–25 business days

These timeframes are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow 2–5 days for tracking information to update.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer and are not included in our prices.

Delayed or Lost Orders

Delays may occur due to customs processing, carrier issues, or high order volumes. If your order is significantly delayed or appears lost, please contact us at offthegrid.care@gmail.com and we will assist you.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses entered by the customer.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: offthegrid.care@gmail.com


If you want next, I can  make your Refund Policy match this exact tone so your store looks fully legit and ready to scale.